The Xinifity MyAccount app for iOS. Photo courtesy of Comcast. |
Hey guys! Comcast released some new features to the Xfinity My Account app and there's also new Xfinity Stores popping up all over the place!
Some cool new features of the My Account app available on iOS, Android and the web are:
- Request a time for a Comcast representative to call you back.
- Monitor a technician’s arrival time for scheduled appointments.
- Restart a modem or cable box, perform a system refresh, pair a remote or troubleshoot solutions.
- Check appointment time and reschedule appointments.
- View and pay your bill or check payment status.
- Find out if there's an outage in your area and when things should get back to normal.
- Chat with a technical expert on Twitter.
- Easily view, change and share your Wi-Fi network name and password.
- Find your neighborhood XFINITY Store with hours, directions and services offered.
- Change your preferred email address for receiving communications from Comcast and your account password.
- Get notifications of scheduled maintenance that may impact performance of services up to three days in advance.
- Make a one-time payment on your XFINITY account or set up autopay.
If you want, you can still call Comcast on the phone but it's really nice to be able to use the app. I found with a recent service call to my house, the app would give me updates about when the technician was near my house then when he arrived and completed the job too.
You can use the app to request that Comcast call you back, a nice time saving feature!
Comcast is investing in their technology! They double the network capacity every 18-24 months to meet the needs of customers. They have have technology that lets them know where weaknesses exist within the network and are able to fix them before we they exist or service is impacted.
Comcast has been renovating their stores throughout Massachusetts to ensure a better customer experience and to get folks in the door and reached within 10 minutes. I don't know too many stores that have that prompt turn around time.
NOTE: We were provided with compensation for this post. All opinions are our own.